BORING STUFF

SHIPPING

I ship worldwide through a fulfilment centre and everything is sent using tracked services - you'll get an email with your confirmation and tracking info so keep an eye on your inbox (and your spam folder just in case). All prints and frames are made to order so please allow 1-3 working days for orders to be produced and dispatched. If your order contains a variety of items, such as a small unframed print along with a t-shirt or large framed print, your delivery may be split but should still arrive together. Delivery times might be a bit longer during busy periods (like Black Friday, Christmas and seasonal sales). Cheers for your patience.

 

SHIPPING PRICES

Shipping prices are calculated at checkout based on the weight of your parcel and where it's going.

 

ESTIMATED SHIPPING TIMES

UK: 1-5 working days

EUROPE: 10-14 working days

US: 5-10 working days

ROW: 10-21 working days

Working days exclude weekends, bank holidays and public holidays. All timings are estimates - once your order leaves me, it's in the hands of the shipping gods.

You're responsible for any customs/import fees. If your parcel seems stuck or delayed, drop a line to john@studiogumo.co.uk with your order number and I'll do my best to help.

 

RETURNS

Returns are accepted within 14 days of delivery. Items must be in original condition and packaging. You'll need to cover the return postage (tracked is strongly recommended). Refunds are processed once the item arrives back and is given the once over and approved.

Email john@studiogumo.co.uk with your order number to get started.

 

EXCHANGES

I don't currently offer exchanges - if you want something else, follow the above returns process and place a new order once your refund is sorted.

 

CANCELLATIONS

Once an order is placed it heads into production pretty fast so unfortunately, I can't guarantee cancellations. If there is an issue, please email john@studiogumo.co.uk and I'll do what I can.